Console:Chat Request Popup

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Chat request popup is shown to one of operators with Free For Chat status and in same group as chat group.

ChatRequestPopup.png

Operator is able to Accept, Forward chat request to next available agent or Cancel chat request.

Chat Request popup contains following fields.

  • Visitor's question
  • Visitor's name
  • Visitor's url
  • Visitor's referring URL
  • Visitor's User ID
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