Console:Chat Request Popup

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Chat request popup is shown to one of operators with Free For Chat status and in same group as chat group.

Image:ChatRequestPopup.png

Operator is able to Accept, Forward chat request to next available agent or Cancel chat request.

Chat Request popup contains following fields.

  • Visitor's question
  • Visitor's name
  • Visitor's url
  • Visitor's referring URL
  • Visitor's User ID
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